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        Phone: 800.536.0790                                                Fax: 585.235.6645

Place your order using our online Shopping Cart at HawkeyeBlue.com

Customer Service

Contact Service by email: service@gradientlens.com


Not for Medical Use on Humans
Hawkeye® Borescopes are not approved for medical use on humans. They are precision industrial instruments, suitable for most veterinary applications.

30-Day Customer Satisfaction Guarantee

Gradient Lens Corporation offers its direct customers a money-back guarantee. If, for any reason, you are not completely satisfied with your purchase within 30 days, call our customer service department at
1-800-536-0790 or 1-585-235-2620. A Return Merchandise Authorization (RMA) number will be issued allowing a refund of the original purchase price from GLC (excluding shipping and handling charges), provided that the product is in original condition with all packaging.

Limited Warranty
Gradient Lens Corporation warrants that all Hawkeye® borescopes and accessories manufactured by Gradient Lens Corporation will be free of defects in materials and workmanship for one year from the date of first retail purchase. You may see the entire Hawkeye Borescope Warranty here.

Video, lighting and some accessory products not manufactured by Gradient Lens Corporation come with the manufacturer's warranty.

For a complete statement of our warranties, please call
1-800-536-0790 or e-mail us at sales@gradientlens.com.

Handling Warranty Claims and Repairs
Whether you have a warranty claim, a repair out-of-warranty, or you don't really know which, call our customer service department at 1-800-536-0790 or
1-585-235-2620 to talk about it. If necessary, they will issue you an RMA number allowing you to send the product back. Please do not return any product without calling for an RMA number first. You are responsible for shipping and insurance on any returns.

 

 

207 Tremont Street   Rochester, New York 14608
Phone: 585-235-2620   800-536-0790
Fax: 585-235-6645
Email: service@gradientlens.com

Copyright ©2001-2007
Gradient Lens Corporation   All Rights Reserved

 

All product names used in this catalog are trademarks or registered trademarks of their respective holders.
HAWKEYE, ENDOGRINS and LUXXOR are registered trademarks and NOVA is a trademark of Gradient Lens Corporation.   HOPKINS Relay and Flexoscope are registered trademarks and Motoscope and KARL STORZ are trademarks of KARL STORZ GmbH.   MINI MAGLITE is a registered trademark of Mag Instrument, Inc.   Sony and Trinitron are registered trademarks of Sony Corporation.

Payment Options
U.S. customers have the following payment options:
Cash (do not send through the mail)
Credit card—we accept Visa, MasterCard, American Express, and Discover.


Personal check—subject to clearance of the check before the product is shipped.
Net 30-day account—business customers may apply for credit accounts with net 30-day payment. No allowance is offered for early payment. An application form must be submitted, including three trade references. Checking references and establishing the account often takes considerable time, so it might be wise to make your first purchase with credit card or bank check.
Customers in countries other than the United States may use credit cards, wire transfers, and international bank drafts written in U.S. dollars. There is a $30 export processing fee for international shipments, except to Canada.

SHIPPING Options
UPS, Federal Express, DHL, Emery World Wide.
No shipments are made via US Mail.

Service Charges
If the problem with a product is the result of accident or mishap—in fact, anything other than defects in parts and manufacturing—repair or replacement is the responsibility of the owner. We will make the process as convenient and trouble-free as possible.

There are two options:
1. Get an estimate of repair cost or replacement price, with the option of approving the repair or replacement.
2. Have us proceed with the repair without an estimate.

Hawkeye Pro & Classic Rigids Service Charges
Hawkeye Pro & Classic rigid borescope service charges are based on a fixed scale. Repair of these borescopes is usually less than 1 week.

Model Length Catalog # Price
Pro MicroSlim 3"   REP-HMS03 $400
Pro MicroSlim 5"   REP-HMS05 $500
Pro MicroSlim 7"   REP-HMS07 $500
Pro SuperSlim 4"   REP-PSS04 $270
Pro SuperSlim 8"   REP-PSS08 $290
Pro SuperSlim 10"   REP-PSS10 $345
Pro SuperSlim 14"   REP-PSS14 $395
Pro SuperSlim 17"   REP-PSS17 $445
Pro Slim 7"   REP-PS07 $195
Pro Slim 12"   REP-PS12 $225
Pro Slim 17"   REP-PS17 $245
Pro Slim 22"   REP-PS22 $345
Pro Hardy 7"   REP-HH07 $195
Pro Hardy 12"   REP-HH12 $225
Pro Hardy 17"   REP-HH17 $245
Pro Hardy 22"   REP-HH22 $345
Pro SuperHardy 28"   REP-PSH28 $695
Pro SuperHardy 37"   REP-PSH37 $695

Mirror Replacement                    MREP
     (all Hawkeye Mirror Tubes)  
$85
Conversion to adjustable focus   RETRO $85
Mirror Tip (Hawkeye Flexible Borescope) $150

If we cannot repair a Hawkeye Pro or Classic rigid borescope, we will replace it at a 20% discount off the current list price, in return for the broken one.


Hawkeye Blue rigid and flexible borescopes require individual factory estimates, which take longer.

Hawkeye Pro MicroFlex, Classic Flexible, and Pro Flexible borescopes are not repairable.

We offer a 10% discount off the current list price on their replacement.

All specifications subject to change without notice.